Who we are
Nvoye is a digital platform designed to simplify diplomatic life by providing personalized relocation assistance, administrative support, and access to local resources for diplomats and their families.
Who we serve
Our customers include diplomats from all over the world, ranging from those embarking on their first post to seasoned diplomats with years of experience. They may be single, married, or relocating with their families, each facing unique challenges as they transition to new assignments.
What personal data we collect
We may collect the following types of information:
Personal data:
Name, email address, phone number, location information, ethnicity, gender, biometric data, religious beliefs, web cookies, and political opinions can also be personal data or any other data you provide during registration or use of our services.
Cookies data:
We use cookies to track activity on our website and store certain information. Cookies help us improve user experience by understanding usage patterns.
Usage data:
Information automatically collected when the client accesses our website, such as IP address, browser type, browser version, the pages they visit, and time and date of your visit.
Other voluntary information:
e.g., when booking a call or subscribing to our newsletter.
Why we collect your data
We use your data to:
Provide, operate and maintain our services.
Handle inquiries, consultations, or service bookings.
Notify users of any updates or service-related communications.
Improve our website and service offering.
Comply with legal obligations and safeguard Nvoye’s rights.
Where we process and control user data
Data is securely stored at rest in an RDS managed database server on AWS Cloud using industry standard AES-256 encryption algorithm. After the data is encrypted, Amazon RDS handles authentication if accesses and decryption of the data transparently with minimal impact on performance.
NVOYE also ensures security for data in transit by using Secure Socket Layer (SSL) or Transport Layer Security (TLS) from the NVOYE backend application server to encrypt a connection to the Amazon RDS database. SSL/TLS connections provide a layer of security by encrypting data that moves between your client application and the database instance or cluster.
Legal basis for processing
Legal obligation: to comply with a legal obligation.
Consent: the user has given specific and unambiguous consent for the processing of their personal data for one or more specific purposes. Documentary evidence of consent is mandatory.
Performance of a contract: processing is necessary for the performance of a contract with the user.
Legitimate interests: processing is necessary for the legitimate interests pursued by Nvoye or a third party [e.g., a service improvement], provided the user’s rights and freedoms are not overridden.
Data sharing and disclosure
We do not sell or rent your personal information. We may share your data with:
Service providers:
Third-party companies that assist us in providing services [e.g., id-verification].
Legal authorities:
If required to do so by law, to protect the rights, property, or safety of Nvoye or others.
Business transfers:
In the event of a merger, acquisition, or asset sale.
Your rights under GDPR
As a user under the EU General Data Protection Regulation (GDPR), you have the following rights:
Right to access providers:
you can request a copy of your personal data.
Right to rectification:
you can request correction of inaccurate data.
Right to erasure:
you can request deletion of your data.
Right to restrict processing:
you can request to limit how we use your data.
Right to data portability:
you can request to transfer your data to another service provider.
Right to object:
you can object to the processing of your data.
Right to withdraw:
your consent at any time.
To exercise any of these rights, please contact us at info@nvoye.com.
Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
International data transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, in compliance with the GDPR.
Data security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@nvoye.com.
