About us
Nvoye (hereinafter “We”, “Us”, “Data Controller”) is a dedicated digital platform that aims to streamline the diplomatic life experience by offering seamless guidance and support. We strive to facilitate smooth transitions for diplomats into new environments, enabling them to establish lasting relationships and successfully accomplish their diplomatic objectives. Our goal is to simplify diplomatic life by providing personalized relocation assistance, administrative support, and access to local resources for diplomats and their families.
Purpose of this Notice
We value our Users’ (hereinafter “You”, “Data Subject”) privacy and we are committed to protecting and safeguarding your information. This Privacy Notice is intended to inform you of the processing of your personal data when using our services and includes all necessary information on the processing of your personal data, the purposes and legal bases of such processing and your rights under applicable laws, in specific the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”) and the relevant data protection laws and regulations applicable in the Netherlands. Please read this Notice carefully along with our Terms of Use and Cookies Policy.
What personal data we collect
We will only collect and process personal data that is necessary to provide our services to you and offer you a useful platform with intuitive user experience. Here is an overview of the categories of personal data we process:
Purposes and Legal bases for the processing of personal data
In general, we will only process your personal data when necessary for specific purposes process and under the relevant legal bases as provided below:
for the fulfilment of our legal obligations (i.e., to comply with applicable laws)
for the fulfilment of our contractual obligations
pursuant to our legitimate interests, provided your rights and freedoms are not overridden
based on your specific and unambiguous consent for one or more specific purposes
We may process special categories of personal data only if required (i) for the exercise or defense of legal claims, (ii) based on consent, (iii) if required by statutory legal provisions.
In specific:
Media shared in Nvoye’s Platform or private messages
As part of our services, users may upload or share content such as images or documents through private messages or other communication features on the platform. This content may include personal data if it depicts or references identifiable individuals.
Nvoye processes and stores this content solely for the purpose of delivering, securing, and improving the messaging functionality. This includes:
Delivering the content to its intended recipient(s)
Securing against spam, abuse, or unauthorized access
Maintaining backups and logs for service continuity and legal compliance
This content is not used for any other purposes, such as marketing, profiling, or analytics. It is not publicly displayed and remains accessible only to the users involved in the private exchange, and to Nvoye personnel or subprocessors where necessary for service operation and security.
Users are solely responsible for ensuring they have the right to share any content they upload or transmit through our platform.
Data sharing and disclosure
We may share personal information with third parties, as necessary for legitimate purposes. When we sub-contract third parties, we follow appropriate diligence and contractual documentation to ensure that these third parties process personal information lawfully, offering adequate level of protection and confidentiality according to legal and regulatory obligations. We may share your data with the following categories of recipients:
Service providers: Third-party companies that assist us in providing services [e.g., software providers, information storage, etc.].
Legal and Tax authorities: If required to do so by law, to protect the rights, property, or safety of Nvoye or others.
Banking Institutions.
Professional advisers such as lawyers, accountants and insurers.
Business transfers: In the event of a merger, acquisition, or asset sale.
Your rights under GDPR
You have the following rights in relation to the personal information we hold about you, under the GDPR.
You may exercise any of the above rights by contacting us at the e-mail address support@nvoye.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (AP), Hoge Nieuwstraat 8, 2514 EL The Hague, on its website: www.autoriteitpersoonsgegevens.nl.
Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. The appropriate retention period will vary and will depend primarily on the purpose for which we collect and process your personal information, its nature, the potential risks from unauthorized use or disclosure, as well as the applicable legal requirements, including the statute of limitations periods according to each personal data category.
International data transfers
We solely process personal data within the EU/EEA. In case it is necessary to transfer any personal data outside the EEA, we will implement all the appropriate safeguards, including the conclusion of Standard Contractual Clauses, in order to ensure safety of such transfers and compliance with the principles under the GDPR.
Confidentiality & Security
We are committed to keeping secure any personal information provided to us. To this effect, we have implemented appropriate privacy and information security policies and procedures to protect the integrity, confidentiality, transparency, availability and accessibility of the personal information we have in our possession against unauthorized access, misuse, disclosure, unauthorized modification, unlawful destruction or accidental loss.
However, no method of transmission over the internet or method of electronic storage is 100% secure, therefore we cannot guarantee or be held liable for absolute security.
All our professional advisers, employees and data processors who are associated with the processing of personal information, are contractually obliged to respect confidentiality and security.
Cookies
We use cookies and similar technologies to properly manage our website and platform and enhance your experience. For more information, please see our Cookie Policy.
Changes to to this Notice
We may update this Privacy Notice from time to time to comply with new privacy requirements or encompass newly implemented privacy practices. We will notify you of any changes by posting the new Privacy Notice on this page.
Contact Us
If you have any questions or concerns about your privacy, you can contact us at:
Email: support@nvoye.com
Phone Number: +31 6 8753 1501
Headquarters: Tienhovenselaan 3, 2574 SV, The Hague, The Netherlands
